FAQs

Shipping & Delivery & Returns

• What are your shipment options?

• We use UPS Ground and FedEx Ground to ship all standard orders.

• What is your return policy?

• All returns are subject to LEDPROFILES's approval along with a Return Material Authorization (RMA) Number. Unauthorized returns will be refused. Restocking fee of %20 are applied to standard products returns. Initial Shipping Cost and Return Shipping costs are at customers expense.

• What if my shipment is Damaged?

• Although we try to pack all shipments with the greatest care, there may be the occasion when a shipment arrives damaged. If you receive a shipment with obvious carton damage, do not accept it. If you do accept it insist on a damaged notation on the freight bill by the delivery person before you accept the shipment. Contact the carrier IMMEDIATELY and request an inspection. This must be done prior to filling a damage claim. If you must unpack, SAVE ALL BOXES and PACKING MATERIAL and contact LEDPROFILES immediately. All damage claims must be made within 7 working days of receipt. We are NOT responsible for shipping damage.

Products & Services

• What is your average lead time for LED Channels?

  • We stock a large array of LED Channels. Most of our LED Channels are shipped on same or next business day.

• What if I need a custom length size for LED Channels ?

  • We stock all of our LED Profiles in 4ft (47'') and 8ft (96'') lengths. We don't offer cut to length custom sizes.