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FAQs

Shipping & Delivery & Returns

  • What are your shipment options?

    • We use UPS Ground and FedEx Ground to ship all standard orders. Also Freight Shipment is available for oversize custom length orders. 

  • Do you have Will Call Pick Up option?

    • We have Will Call Pick Up option from our warehouse at Canoga Park, CA. You can select Will Call Pick-Up during Check Out.

  • What is your return policy?

    • Standard Products that are ordered with no modification / fabrication / customization requests are returnable in its original unused conditions within 14 days of Initial Purchase. All returns are subject to LEDPROFILES's approval along with a Return Material Authorization (RMA) Number. Unauthorized returns will be refused. Restocking fee of %20 are applied to standard products returns. Initial Shipping Cost and Return Shipping costs are at customers expense. Custom products that are defined as all products ordered with modification / customization / fabrication requests including but not limited to cut-to-length, cut-to-width, anodizing, powder coating are non-returnable and non-refundable, unless there is LEDPROFILES’s defect.

  • What if my shipment is Damaged?
    • Although we try to pack all shipments with the greatest care, there may be the occasion when a shipment arrives damaged. If you receive a shipment with obvious carton damage, do not accept it. If you do accept it insist on a damaged notation on the freight bill by the delivery person before you accept the shipment. Contact the carrier IMMEDIATELY and request an inspection. This must be done prior to filling a damage claim. If you must unpack, SAVE ALL BOXES and PACKING MATERIAL and contact LEDPROFILES immediately. All damage claims must be made within 7 working days of receipt. We are NOT responsible for shipping damage.

Products & Services

    • What is your average lead time for LED Channels?

      • We stock a large array of LED Channels in our warehouse at Los Angeles, CA. Most of our LED Channels are shipped on same or next business day.

    • What if I need a custom length size for LED Channels ?

      • We stock all of our profiles in two options, as 8ft & 10ft lengths. 8ft lengths are pre-packed bundles with diffusers and accessories. Any other custom length requests can be full-filled using 10ft lengths. If you need longer than 10 feet, please contact us, we can provide our profiles in any length requested up to 20 feet.

    • Do you have a showroom that we can see your available products?

      • We have our new showroom in our main office at Los Angeles, CA. We have dozens of new models to see. Our showroom contains most of our popular products. You are welcome to Visit Us! Our showroom is open from Monday to Friday, from 9am to 5pm. You can visit us to get technical information about our products, to do detailed technical workshop for your custom needs. You can also take a look at our online catalog, or contact us to request your own printed catalog.

    • Can I get a sample for a specific product? Or Do you have sample set?

      • We have different sample sets for LED Channels including slim-lines profiles, multi-led-strip profiles and so on. If you need a sample of a specific LED Profile type, please contact us. 

Custom Products

    • Do you provide custom LED Channels?

      • You couldn’t find the right product for your project? That’s okay. In addition to our comprehensive portfolio, we can provide the most effective solution for your application with customer specific designs. We work together with our customers to prepare the best applicable LED Channel for their needs. We work with our exclusive extruder partner who has the ability to design, tool and extrude for requests you may have. Please contact us for your custom requests.