Shipping & Return & Refund Policy

Shipping & Returns 

  • What is your Order Processing and Shipping policy?

    • We operate Monday-Friday 8am-5pm PST. Most of the orders placed during business hours are processed on the same or the next business day. Orders placed outside of business hours and on weekends will be processed the next business day.

    • We ship all standard orders with UPS based on your choice of shipping service.
    • We ship all orders from our warehouse located in Los Angeles, CA. Once your order has been processed and shipped, it will take 1-5 business days for your order to reach you, depending on your address and shipping service choice.
  • What is your Return Policy?

    • Standard products can be returned within 30 days return window.

    • All returns are subject to LEDPROFILES's approval along with a Return Material Authorization (RMA) Number. Unauthorized returns will be refused.

    • Restocking fee of %20 are applied to standard products returns.

    • Any custom order products are non returnable/non refundable.

    • Initial Shipping Cost and Return Shipping costs are at customers expense for all Returns.

  • What if my shipment is Damaged or have Missing items?
    • We require our customers to inspect all received packages and report any damage/missing items within 7 days of receipt.  
    • Although we try to pack all shipments with the greatest care, there may be the occasion when a shipment arrives damaged or may have missing items. If you receive a shipment with obvious carton damage, DO NOT ACCEPT it. If you do accept it insist on a DAMAGED NOTATION on the freight bill by the delivery person BEFORE YOU ACCEPT the shipment. Contact the carrier IMMEDIATELY and request an inspection. This must be done prior to filling a damage claim. If you must unpack, SAVE ALL BOXES and PACKING MATERIAL and contact LEDPROFILES immediately.
    • All damage/missing item claims must be made within 7 days of receipt.

Products & Services

    • What is your average lead time for LED Channels?

      • We stock a large array of LED Channels. Most of our LED Channels are shipped on same or next business day.

    • What if I need a custom length size for LED Channels ?

      • We stock all of our LED Profiles in 8ft (94'') and 10ft (118'') lengths. We don't offer cut to length custom sizes unless necessary for shipping size limitations. Custom length LED Channels are not returnable/refundable.